A. One person scenarios
- How to sensitively respond to cultural, class, gender issues, etc.
- What to do if their concerns are directed at you
- How to de-escalate and reconnect
- How to respond authentically and empathetically
B. Two folks confronting each other
- How to de-escalate
- How to discern what their issues are
- How to learn what are their points of disconnection
- Helping them to hear each other from a place of curiosity and empathy
- Helping them reconnect
C. Creating a community of trust & connection
- Discovering different ways to run meetings
- Collaborative discussions on Let’s Get Real by Lee Mun Wah
- Weekly conversations on diversity issues from a personal perspective
- Using 1001 Ways to Change to Workplace by Lee Mun Wah
- Fun exercises from The Art of Mindful Facilitation by Lee Mun Wah that encourage discussions on diversity issues
D. What to do when a protest or discriminatory incident occurs
- How to respond compassionately and not reacting or being defensive and in denial
- How to creating open lines of communication and understanding
- Coming from a place curiosity and empathy
E. Follow-up Online Coaching Sessions
- Learn 9 Reasons why diversity trainings fail
- Practicing listening and responsive skills
- New scenarios to practice on and learn from
- Reviewing workplace scenarios that you are having difficulty with