Diversity conflicts in the workplace can be the result of misunderstandings and stereotypes that can intensify tensions and create strong reactions. This training will help deepen the understanding between groups and individuals in cross-cultural conflict. Learning how to resolve these conflicts will lead to an alignment of mutual outcomes and an on-going supportive process where everyone is valued, acknowledged and respected. This training introduces participants to the dynamics of conflict and the need for appropriate and useful communication interventions and skill sets particular to diversity issues. Three key areas will be covered: perception, strategy, and intervention. Through the use of role plays, personal stories, films, listening exercises, and ‘mindfully responding’ techniques, participants will learn the facilitation and inquiry techniques needed to resolve diversity conflicts that often occur in workplaces.

Participants will:

• Develop listening and observation techniques
• Practice noticing the intent and impact in all cross-cultural communications
• Learn how to assess a conflict by listening for three key focus areas
• Discover a myriad of de-escalation techniques
• Learn advanced communication listening techniques used by master mediators
• Learn how to utilize the art of inquiry to connect with different groups in conflict
• Identify what a person is saying and not saying cross-culturally