So often when a discriminatory incident occurs such as a racial or sexist epitaph, a noose hanging, or verbal/physical abuse, the initial response is one of fear and shock. Very few workplaces, schools, or communities are prepared to respond to such incidences except in anger or defensiveness. Often lawsuits and demonstrations occur because of ineffective responses due to lack of knowledge, training and/or preparation.

In this much-needed workshop and training we will explore the underlying issues of these discriminatory incidents, as well as effective individual and group responses to such incidents both from a solutions and preventive perspective.

Using various learning methods such as training films, role plays, and personal stories, participants will learn:

• Conflict Intervention Skills
• Ways to initially respond to a discriminatory incident from a group/individual perspective
• To utilize Responsive and Listening Techniques in the Intervention Process
• To observe how Intent and Impact affect all our communications
• Ways to learn and respond to cultural and gender differences
• Nine Healthy Ways to Communicate
• How to listen compassionately and mindfully