This is one of our most popular communications programs because it not only offers dynamic exercises and techniques to improve one’s communications skills, but is also supported by a myriad of realistic vignettes to integrate the skills and theories of effective communication. Through the use of role plays, personal stories, films, listening exercises, and ‘mindfully responding’ techniques, participants will learn facilitation and inquiry techniques.

Participants will learn to:

• Assess their own communication styles and their impact on others
• Develop meaningful and authentic ways of responding
• Create environments and relationships that are proactive rather than reactive
• Develop relevant and effective skills to assess and mediate conflicts
• Create avenues for conversations to be developed and practiced
• Explore how our past experiences impact our good intentions
• Learn how to assess a variety of communication styles
• Develop facilitation skills to adapt to various environments
• Use advanced communication listening techniques utilized by master mediators
• Develop the art of creating safe and dynamic working environments
• Create work situations that encourage relaxed sharing and curiosity