When agencies desire to become more multicultural, what will they need to prepare themselves? What kinds of skills will they need? What kinds of cultural knowledge will they need to traverse this new world? How will they attain this level of expertise and from whom? These and many other questions will be answered in this dynamic and popular interactive session about creating a more multicultural environment.
Participants will learn the following:
- Ways to listen and respond to cultural differences
- How to empathetically relate to someone
- How to mediate cultural conflicts and misunderstandings
- To discover the Art of Listening
- To observe the impact of our communications
- To use different communication styles and approaches
- Strategies to motivate and retain multicultural groups
- Techniques on how to listen and respond to intercultural communications
- Ways to integrate mainstream cultures with new entries into the workplace